Back to help

Your account

An account is not required to buy from us, but it is where returns, tracking and past orders live, so most people end up making one.

Forgotten password

Reset your password from the sign-in page. Enter the email address you ordered with and we send a reset link that stays valid for one hour. If the message does not arrive, check the spam folder before trying again, because each new request cancels the previous link.

Changing your email address

Open Account settings and edit the email field there. We send a confirmation to the new address, and the change takes effect once you click it. Orders already placed keep their original contact address for receipts.

Finding past orders

Everything you have bought is listed under Orders, newest first, with the tracking number, the invoice and the return option for anything still inside the 30 day window.

Closing an account

Ask us and we will delete it, along with the addresses saved on it.